Frequently Asked Questions

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Everything you need to know about products, ordering, subscriptions, and the partner program—clearly and honestly explained.

Products & Systems

The ETERNESIS system is a modular approach to nutrient supply.

Instead of using individual products in isolation, it combines basic modules for supply and absorption with supplementary functional modules for specific areas such as metabolism, circulation, or mental performance.

The focus is not only on what you give your body, but also on how it absorbs, processes, and utilizes these nutrients—as a coordinated interaction within the system.

In the ETERNESIS system, basic modules and functional modules perform different tasks.

Basic modules form the foundation: They supply the body with essential nutrients and support their absorption and utilization.

Functional modules target specific processes—such as metabolism, circulation, or mental performance—and supplement the basic modules as needed. This creates a balanced system combining basic support with targeted assistance.

You typically start with the basic modules CORE ESSENCE and MUCOSA CARE.

They form the foundation for the supply, absorption, and utilization of nutrients, thereby laying the groundwork for the entire ETERNESIS system.

Functional modules can then be added as needed—depending on which areas you’d like to focus on additionally.

Yes. Each product is available separately. The system has a modular design—you decide what works best for you.

These products are intended for adults 18 years of age and older. Not suitable for pregnant or breastfeeding women or children. Individuals with medical conditions or who take medication regularly should consult a doctor before use.

Yes. All 7 ETERNESIS products are 100% vegan—entirely plant-based, lactose-free, and soy-free.

Ordering & Shipping

We currently ship to Germany and Austria.

Standard shipping costs €4.99. For orders of €100 or more, shipping costs are reduced to €2.99. Subscriptions always include free shipping.

Delivery takes 2–4 business days after we receive your order.

One-time purchases can be canceled before shipment. After shipment, the 14-day return policy applies.

You have a 14-day return policy starting from the date you receive the item. Please contact us through customer service before returning the item. Your refund will be processed once we receive the returned item.

Subscription

The subscription automatically delivers your chosen product every 30 days. You can cancel it at any time, with no minimum purchase requirement or notice period.

Subscription customers enjoy progressive discounts and free shipping on all subscription deliveries.

1st delivery -> Standard price

2nd delivery and beyond -> 5%

4th delivery and beyond -> 10%

8th delivery and beyond -> 15%

Yes. You can cancel or pause your subscription at any time—directly through your customer account, without having to provide a reason.

Yes. You can adjust the products, quantity, and delivery frequency at any time through your customer account.

Ingredients & Quality

At ETERNESIS, “Clean Label” is a guiding principle in product development: Every ingredient serves a purpose. No artificial colors, flavors, or preservatives. No sweeteners. No soy. Lactose-free. Consistently vegan.

ETERNESIS products are manufactured in Germany.

Production is carried out in accordance with high quality standards, using carefully selected raw materials and adhering to strict requirements for purity and processing.

Health claims are statements about the health benefits of ingredients. Only claims that have been approved by the European Food Safety Authority (EFSA) based on scientific evidence may be communicated (Regulation (EC) No. 1924/2006). ETERNESIS uses only such approved claims—no promises of healing, no exaggerated claims about efficacy.

All 7 products in the ETERNESIS system are scientifically formulated to work together, ensuring that no maximum intake limits are exceeded. If you are taking other dietary supplements or medications at the same time, we recommend consulting a doctor.

Yes. Each production batch undergoes analytical testing. Test reports are documented and archived. All products come with a certificate of marketability.

The raw materials for ETERNESIS are carefully selected and tested according to clearly defined quality criteria.

In doing so, we pay close attention to the origin, purity, and standardized composition of the ingredients used. Before processing, the raw materials are inspected accordingly to ensure consistent quality.

The result is a formulation with a transparent structure that is designed for consistency—from the raw material to the finished product.

Partner Model

There are several ways to become part of ETERNESIS.

As a customer, you use the products as part of your own nutrition routine and benefit from the best price as well as attractive subscription perks.

As an affiliate, you can recommend ETERNESIS and earn up to 30% referral commission—even on recurring orders.

As a brand partner, you take it a step further and also benefit from a structured success plan within the system.

As an affiliate, you recommend ETERNESIS products and earn commissions—it’s free to get started, there are no obligations, and you don’t need to purchase any products. As a Brand Partner, you also build your own team, embark on a structured career path, and gain access to enhanced compensation, bonuses, and the Founding Partners Club.

No, there is no purchase requirement for Brand Partners.

However, if you participate in the compensation plan and would like to receive the corresponding bonus payments, you must generate a monthly personal sales volume of 50 CV (equivalent to approximately 50 €).

An exclusive circle for early-adopter partners. Those who join now will secure lifetime privileges and access to exclusive bonus pools. This opportunity is available for a limited time.

ETERNESIS uses a hybrid sales model.

It combines traditional referral models with a performance-based system that also takes into account the development of one’s own organization.

In this way, ETERNESIS brings together multiple approaches within a single framework, rather than limiting itself to a single sales model.

Yes. ETERNESIS offers product training with nutritionists, sales support, marketing materials, and access to a partner platform.

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